Payment requests

Payment Requests via WhatsApp

Faster payments. Less friction. 
‍Send branded, interactive payment requests directly to customers via WhatsApp.

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The Business Impact of 
Payment Requests via WhatsApp

In a mobile-first world, Payment Requests are emerging as a preferred way for businesses to collect payments. As customer expectations shift toward faster, more seamless experiences, they provide a simple and trusted way to request and receive payments via WhatsApp. 

Payments made
‍easy for you

Ozow PIN has been designed with you in mind, helping you get paid quicker by making it even easier for your customers to pay.

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Card Payments

Unlock Effortless
Card Payments

Enabling businesses to accept card payments easily and securely, streamlining operations and improving the customer experience with faster transactions and enhanced security. Now businesses can remove unnecessary third parties and streamline payment processes by integrating Ozow as their one-stop payment partner.

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Key Benefits

quick and easy refunds
Faster checkout experience
A one-tap “Pay with Ozow” button takes customers straight to the payment page,no links to copy or browsers to open.
quick and easy refunds
Full payment visibility
Real-time tracking shows when messages are sent, delivered, and read, giving merchants clear insight into the payment journey.
quick and easy refunds
Smarter campaign control
Pre-approved templates and a merchant analytics dashboard make it easy to launch, monitor, and optimise payment requests at scale.
quick and easy refunds
Branded trust & verification
Customers receive payments via branded WhatsApp messages from a verified Ozow or merchant profile, increasing trust and reducing drop-off.

AB de Villiers & Paul Harris vs Ozow Round #3

Round 3! Ab and Paul need to hit a stump as many times as possible in the time it takes to make an Ozow PIN payment. How many times do you think they can hit the target? Let’s find out.
 #OzowChallenge

How It Works

Meet your customers where they already are

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Want to pay even faster?

Interested in Card Payments?
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Payment Requests via WhatsApp FAQs

What payment methods can customers use?

Customers can use any of Ozow's supported payment methods on the hosted payment page. The customer selects their preferred method after tapping the payment link.

Can I issue a refund for a payment made via WhatsApp?

Refunds follow Ozow's standard refund process. Navigate to the relevant transaction in your dashboard and initiate a refund from there. Refunds are processed independently of the WhatsApp channel.

How much does it cost to send a Payment Requests via WhatsApp?

Ozow's per-message fee is as per the pricing page. Please speak to your Ozow Account Manager for a detailed cost breakdown specific to your pricing tier.

What is a Meta conversation charge?

Meta charges businesses per conversation, which is defined as a 24-hour messaging window starting from the first message. Utility-triggered conversations (such as payment requests sent by your business) are charged at Meta's standard utility rate. If a customer replies within that window, the conversation continues at the customer-initiated rate, which is typically lower.

Am I charged if a message is not delivered?

Meta's charges are based on conversation windows. If Meta attempts delivery and a conversation window is opened, a charge may apply even if the customer's device is temporarily offline. If the message fails before reaching Meta's infrastructure, no Meta charge will be incurred. Ozow will assist with any billing queries.