Ozow FAQs

Have a question? Check out our list of Frequently Asked Questions to find your answer. If you can’t find what you’re looking for, then please don’t hesitate to reach out to support@ozow.com. We’re more than happy to help you have an incredible Ozow experience.

Have a question? Check out our list of Frequently Asked Questions to find your answer. If you can’t find what you’re looking for, then please don’t hesitate to reach out to support@ozow.com. We’re more than happy to help you have an incredible Ozow experience.

Contact Ozow Support

General

What is an EFT?

An EFT, or electronic funds transfer (EFT) is when money is sent from one bank account to another. It’s all done digitally, without the need for a person to make the transfer.

What is an Instant or Automated EFT?

They’re streamlined versions of a traditional EFT. It makes payment/bank transfer a lot faster and easier because certain steps, like entering a reference number and amount, are done automatically. This payment method only requests the information that isn’t already on the system, like the account number and one-time pins.

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Why choose Ozow?

Ozow is one of the easiest, quickest, and safest ways to make and receive EFT payments. There are multiple payment options for merchants to use to get paid by customers, including eCommerce, SMS payment request links, e-billing and QR codes. Making payments with Ozow is simple too – all you need is a smart device and bank account.

How long will it take for my Ozow account to be created?

To ensure that all processes are followed, it can take up to three(3) hours to two(2) working days for your Ozow account to be created.

Change of Bank detail requirements

Please note that in order to change/update you're banking details we would require the following:
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Bank confirmation letter/bank statement
Confirm if the bank account is a Registered Public Beneficiary/Recipient with the other banks?
(Some institutions, such as SARS, Municipalities or Department stores, can’t be paid normally because the bank has already added them as beneficiaries. These types of beneficiaries are also known as Public Beneficiaries).
Send your bank confirmation letter/statement to support@ozow.com requesting the change together with your merchant name.
How do I reset my password?

Use the Forgotten Password functionality on the Merchant Portal, or contact support@ozow.com to send you a reset link.

I am getting an "invalid token" error

The temporary password which was sent to you on request has expired. Please use the forgot password functionality available on the Merchant Portal to contact support@ozow.com for further assistance.

How do I create an Ozow PIN

You can create an Ozow PIN the next time you pay with Ozow, simply by opting in through a merchant where it’s available.
for more information view Ozow PIN or go to https://www.youtube.com/watch?v=9QfxdtQgkJY

How much does Ozow cost as a Merchant?

We have pricing packages for businesses of all sizes. But, if you’rejust getting started out, we won’t charge you a cent for the first 12 months,or until you earn over R1mil in transactions for a month (whichever comesfirst). From that point on, we charge a nominal percentage of your successfutransactions. This percentage is based on the type and size of your business. 

We also don’t charge monthly fees, nor for setup. For more information, have a look at our pricing page here

Am I protected against identity theft with Ozow?

We make sure all your personal and banking information is encrypted end-to-end. This means only you and your bank can see this sensitive data (not even us). We also don’t store any of your data unless you give us permission to. All of this, along with our safety standards and protocols, help in significantly lowering the chances of identity theft and fraud.

Does my data remain safe and private?

We have very intensive safety and security systems and protocols in place at Ozow. We pride ourselves in providing secure instant EFT solutions, and have implemented various measures to make sure we live up to this. For more information, check out our security page here.

What type of businesses can become Ozow Merchants?

Any business that wants a simple, quick and safe way for customers to make instant EFTs can integrate Ozow to become a merchant.

Is Ozow safe?

Yes, it is! We’re a licensed by the Payments Association of South Africa as a Systems Operator and Third-Party Payments Provider, abide by PCI-DSS Level 1 processes, and we’re PCI-certified, even though we don’t process credit cards. We also make sure all payment and banking information is encrypted end-to-end, and we don’t save of it unless you give us permission to. Every payment also needs to be authorised with two-factor authentication, otherwise it won’t be honoured. And to top it off, we also adhere to POPIA and GDPR regulations.

Does Ozow keep my bank details safe?

We do! All your banking details are encrypted end-to-end. This meanswe don’t see it – only you and your bank do. We also don’t save any of yourdetails unless you give us permission to. For more on this, check out our security page here. 

See Ozow’s Privacy Policy
Which banks are supported by Ozow?

Capitec, FNB, Standard Bank, ABSA, Nedbank, Tymebank, Investec Bank, Bidvest Bank, African Bank.

Where can I find my site code?

In your Ozow Dashboard (https://dash.ozow.com) navigate to the Sites tab.‍

Where can I find a copy of Ozow's B-BBEE Certificate?

You can download our B-BBEE Certificate by clicking on the following link.

See Ozow’s BEE certificate

Registration or Sign-up

Do I have to register to use Ozow as a consumer?

No, you don’t. All you need to make a payment with Ozow is a smart device and a bank account.

I am interested but need to discuss your offerings and pricing in further detail.

We will be happy to talk to you, please email us at sales@ozow.com in order to setup a session.

What are the fees to use Ozow and is there an activation or deactivation fee?

There are no monthly subscriptions, activation, and deactivation fees. As a merchant, you only pay a percentage of your successful transaction value processed by Ozow. Should you enable other Ozow products such as Refunds, Point of Sale, e-Commerce, and other payment solutions, the fees are subject to change.

What is the difference between a registered company and an informal merchant?

Registered company:
To register as a “Registered Company” you will be required to be registered with CIPC and have a business bank account. All validation related to bank accounts are performed by PB Verify.

Informal merchant tooltip:
Do not have a registered company, no problem! This option is for anyone who want to use our platform for processing secure online EFTs.

Tips:
1. For a registered company, include correct business bank details.
2. For an informal business, provide correct bank account details. Should you not be successful with this, please contact us at kyc@ozow.com  
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I am getting errors when trying to register, what now?

There might be a small glitch in the system, but we are ready to assist. Please send the following to kyc@ozow.com

For Registered Companies:
1. Completed merchant form;
2. Bank confirmation letter;
3. Company registration documents;
4. Director ID;
5. Company logo (130 x 70 .png);
6. Integration requirements such as WordPress plugin, Shopify, HTML Button, Mobile App, API Integration

For Informal Merchants:
1. Completed merchant form;
2. Bank confirmation letter;
3. Your ID
4. Company logo (130 x 70 .png);
5. Integration requirements such as WordPress plugin, Shopify, HTML Button, Mobile App, API Integration
6. Proof of residence

Payments, Invoices and Refunds

How much does Ozow cost as a payer?

Ozow won’t charge you a thing. However, you will still be charged for the transaction by your bank.

Who can make payments with Ozow?

Anyone who has a smart device and a South African bank account can pay merchants who have Ozow as a payment option.

Why should I pay with Ozow?
Faster delivery of your goods when you order them online. The merchant will receive the payment notification immediately after you have paid, meaning they don’t have to wait for a Proof of Payment to release your order.
No registration is needed.
No cards are needed.
You don’t need to learn any new passwords.
Due to our rigorous safety standards and protocols, you can rest assured that your banking information is kept secure.
All the information you’ll need to make a payment is automatically populated, making it an incredibly convenient payment experience.
How do I pay with Ozow?

Step 1

Select Ozow as your payment option when you shop online or in-store.

Step 2

Select your bank. We have all 10 of South Africa’s major banks available to choose from.

Step 3

Log in and select the account you want to pay from.

Step 4

Accept the
two-factor authorisation request from your bank, and that’s it! Payment successful.

Will my payers need an Ozow account to pay me?

No, your payers only need to have a registered internet banking account with any one of the banks supported by Ozow.

What are the benefits of using Ozow as a customer?
A quick, easy, safe payment process.
Payments can be made from any bank account linked to your internet banking profile. This even includes a credit account facility. It’s like using a credit card, but there is no need to enter the card number, expiry date or cvv.
No registration required.
No need to download an app.
All personal data remains private and is not stored.
Real-time payment notifications and bank authentication requests.
There is no need to send a Proof of Payment (POP) after a payment is done.
There is no need to memorise your account number, branch code and reference number.
What are the benefits of using Ozow as a Merchant?
Available across South Africa’s major banks.
Real-time payment notifications.
Low transaction fees.
No credit card chargebacks, no reverse transactions, no setup fees, and no monthly fees.
Increased revenue.
Lower rate of shopping cart abandonment.
Payments transacted over multiple smart devices.
Payment mappings feature.
Monthly reports extractable from dashboard for monthly reconciliations.
Removal of human error.
Faster and easier bank reconciliation.
Can I use Ozow to make payments using my phone, tablet and computer?

Yes! You can make payments with Ozow on any smart-enabled device.

I forgot my Ozow PIN, how do I complete my payment?

On the payment page, select the option to pay using different account or remove Ozow PIN. These actions will redirect you to the original Ozow Payment Page to pay using the traditional payment page.

I only want to make a payment using Ozow, not registering as a merchant, what should I do?

Please view the guide on how to pay
If additional assistance is required, please contact us at info@ozow.com  

Where can I get my Ozow Invoice or statement?

Please send a request to debtors@ozow.com

Does the funds reflect into my account instantly after a customer has completed a payment?

The funds will reflect in your nominated bank account the same day or interbank standard EFT rules.

I cancelled my payment but the funds have been deducted from my account, what should I do?

Please contact your merchant to confirm that the order has not been processed and contact your bank regarding the cancellation.

My funds have been deducted but the amount is not reflecting in my account, what should I do?

Please download a proof of payment from your online banking profile and contact the merchant you transacted with as Ozow does not hold any funds and is purely a payment gateway facilitating instant eft payments between the end user (you the customer) and the merchant.

I received a bank validation error, what now?

In order to resubmit the validation please login into signup.ozow.com using your sign-up credentials and update your banking details.
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Tips:
1. For a registered company, include correct business bank details.
2. For an informal business, provide correct bank account details. Should you not be successful with this, please contact us at kyc@ozow.com  

Integration

How do I integrate into Ozow?

You will find everything you need in the Integration Manual, which you can receive upon request from the support team or your Key Account Manager. In the case where you need additional assistance, please contact us support@ozow.com

Where can I find my API account details?

In your Ozow Dashboard (https://dash.ozow.com) navigate to Merchant Details.

What integration types does Ozow offer?

J2Store, PrestaShop, Xero, Virtue Mart, Shopify, Bigcommerce, Drupal, WordPress, WooCommerce, nopCommerce, HTML Button, CS Cart, WHMCS, Magento, Opencart, OSClass, OSCommerce, Shopp, ZenCart.

For more information please view integrations here