frequently asked questions

Ozow FAQs

Have a question? Check out our list of Frequently Asked Questions to find your answer. If you can’t find what you’re looking for, then please don’t hesitate to reach out to support@ozow.com. We’re more than happy to help you have an incredible Ozow experience.

Contact Ozow Support

Ozow FAQs

Have a question? Check out our list of Frequently Asked Questions to find your answer. If you can’t find what you’re looking for, then please don’t hesitate to reach out to support@ozow.com. We’re more than happy to help you have an incredible Ozow experience.

Have a question? Check out our list of Frequently Asked Questions to find your answer. If you can’t find what you’re looking for, then please don’t hesitate to reach out to support@ozow.com. We’re more than happy to help you have an incredible Ozow experience.

Contact Ozow Support

General

What is an EFT?

An EFT, or electronic funds transfer (EFT) is when money is sent from one bank account to another. It’s all done digitally, without the need for a person to make the transfer.

What is an Instant or Automated EFT?

They’re streamlined versions of a traditional EFT. It makes payment/bank transfer a lot faster and easier because certain steps, like entering a reference number and amount, are done automatically. This payment method only requests the information that isn’t already on the system, like the account number and one-time pins.

Why choose Ozow?

Ozow is one of the easiest, quickest, and safest ways to make and receive EFT payments. There are multiple payment options for merchants to use to get paid by customers, including eCommerce, SMS payment request links, e-billing and QR codes. Making payments with Ozow is simple too – all you need is a smart device and bank account.

How long will it take for my Ozow account to be created?

To ensure that all processes are followed, it can take up to three(3) hours to two(2) working days for your Ozow account to be created.

Change of Bank detail requirements

Please note that in order to change/update you're banking details we would require the following:

Bank confirmation letter/bank statement
Confirm if the bank account is a Registered Public Beneficiary/Recipient with the other banks?
(Some institutions, such as SARS, Municipalities or Department stores, can’t be paid normally because the bank has already added them as beneficiaries. These types of beneficiaries are also known as Public Beneficiaries).
Send your bank confirmation letter/statement to support@ozow.com requesting the change together with your merchant name.
How do I reset my password?

Use the Forgotten Password functionality on the Merchant Portal, or contact support@ozow.com to send you a reset link.

I am getting an "invalid token" error

The temporary password which was sent to you on request has expired. Please use the forgot password functionality available on the Merchant Portal to contact support@ozow.com for further assistance.

How do I create an Ozow PIN

You can create an Ozow PIN the next time you pay with Ozow, simply by opting in through a merchant where it’s available.
for more information view Ozow PIN or go to https://www.youtube.com/watch?v=9QfxdtQgkJY

How much does Ozow cost as a Merchant?

We have pricing packages for businesses of all sizes. But, if you’rejust getting started out, we won’t charge you a cent for the first 12 months,or until you earn over R1mil in transactions for a month (whichever comesfirst). From that point on, we charge a nominal percentage of your successfutransactions. This percentage is based on the type and size of your business. 

We also don’t charge monthly fees, nor for setup. For more information, have a look at our pricing page here

Am I protected against identity theft with Ozow?

We make sure all your personal and banking information is encrypted end-to-end. This means only you and your bank can see this sensitive data (not even us). We also don’t store any of your data unless you give us permission to. All of this, along with our safety standards and protocols, help in significantly lowering the chances of identity theft and fraud.

Does my data remain safe and private?

We have very intensive safety and security systems and protocols in place at Ozow. We pride ourselves in providing secure instant EFT solutions, and have implemented various measures to make sure we live up to this. For more information, check out our security page here.

What type of businesses can become Ozow Merchants?

Any business that wants a simple, quick and safe way for customers to make instant EFTs can integrate Ozow to become a merchant.

Is Ozow safe?

Yes, it is! We’re a licensed by the Payments Association of South Africa as a Systems Operator and Third-Party Payments Provider, abide by PCI-DSS Level 1 processes, and we’re PCI-certified, even though we don’t process credit cards. We also make sure all payment and banking information is encrypted end-to-end, and we don’t save of it unless you give us permission to. Every payment also needs to be authorised with two-factor authentication, otherwise it won’t be honoured. And to top it off, we also adhere to POPIA and GDPR regulations.

Does Ozow keep my bank details safe?

We do! All your banking details are encrypted end-to-end. This meanswe don’t see it – only you and your bank do. We also don’t save any of yourdetails unless you give us permission to. For more on this, check out our security page here

See Ozow’s Privacy Policy
Which banks are supported by Ozow?

Capitec, FNB, Standard Bank, ABSA, Nedbank, Tymebank, Investec Bank, Bidvest Bank, African Bank.

Where can I find my site code?

In your Ozow Dashboard (https://dash.ozow.com) navigate to the Sites tab.‍

Where can I find a copy of Ozow's B-BBEE Certificate?

You can download our B-BBEE Certificate by clicking on the following link.

See Ozow’s BEE certificate

Registration or Sign-up

Do I have to register to use Ozow as a consumer?

No, you don’t. All you need to make a payment with Ozow is a smart device and a bank account.

I am interested but need to discuss your offerings and pricing in further detail.

We will be happy to talk to you, please email us at sales@ozow.com in order to setup a session.

What are the fees to use Ozow and is there an activation or deactivation fee?

There are no monthly subscriptions, activation, and deactivation fees. As a merchant, you only pay a percentage of your successful transaction value processed by Ozow. Should you enable other Ozow products such as Refunds, Point of Sale, e-Commerce, and other payment solutions, the fees are subject to change.

What is the difference between a registered company and an informal merchant?

Registered company:
To register as a “Registered Company” you will be required to be registered with CIPC and have a business bank account. All validation related to bank accounts are performed by PB Verify.

Informal merchant tooltip:
Do not have a registered company, no problem! This option is for anyone who want to use our platform for processing secure online EFTs.

Tips:
1. For a registered company, include correct business bank details and an operational website.
2. For an informal business, provide correct bank account details and an operational website. Should you not be successful with this, please contact us at kyc@ozow.com  

I am getting errors when trying to register, what now?

There might be a small glitch in the system, but we are ready to assist. Please send the following to kyc@ozow.com

For Registered Companies:
1. Completed merchant form;
2. Bank confirmation letter;
3. Company registration documents;
4. Director ID;
5. Company logo (130 x 70 .png);
6. Integration requirements such as WordPress plugin, Shopify, HTML Button, Mobile App, API Integration

For Informal Merchants:
1. Completed merchant form;
2. Bank confirmation letter;
3. Your ID
4. Company logo (130 x 70 .png);
5. Integration requirements such as WordPress plugin, Shopify, HTML Button, Mobile App, API Integration
6. Proof of residence

Payments, Invoices and Refunds

How much does Ozow cost as a payer?

Ozow won’t charge you a thing. However, you will still be charged for the transaction by your bank.

Who can make payments with Ozow?

Anyone who has a smart device and a South African bank account can pay merchants who have Ozow as a payment option.

Why should I pay with Ozow?
Faster delivery of your goods when you order them online. The merchant will receive the payment notification immediately after you have paid, meaning they don’t have to wait for a Proof of Payment to release your order.
No registration is needed.
No cards are needed.
You don’t need to learn any new passwords.
Due to our rigorous safety standards and protocols, you can rest assured that your banking information is kept secure.
All the information you’ll need to make a payment is automatically populated, making it an incredibly convenient payment experience.
How do I pay with Ozow?

Step 1

Select Ozow as your payment option when you shop online or in-store.

Step 2

Select your bank. We have all 10 of South Africa’s major banks available to choose from.

Step 3

Log in and select the account you want to pay from.

Step 4

Accept the
two-factor authorisation request from your bank, and that’s it! Payment successful.

Will my payers need an Ozow account to pay me?

No, your payers only need to have a registered internet banking account with any one of the banks supported by Ozow.

What are the benefits of using Ozow as a customer?
A quick, easy, safe payment process.
Payments can be made from any bank account linked to your internet banking profile. This even includes a credit account facility. It’s like using a credit card, but there is no need to enter the card number, expiry date or cvv.
No registration required.
No need to download an app.
All personal data remains private and is not stored.
Real-time payment notifications and bank authentication requests.
There is no need to send a Proof of Payment (POP) after a payment is done.
There is no need to memorise your account number, branch code and reference number.
What are the benefits of using Ozow as a Merchant?
Available across South Africa’s major banks.
Real-time payment notifications.
Low transaction fees.
No credit card chargebacks, no reverse transactions, no setup fees, and no monthly fees.
Increased revenue.
Lower rate of shopping cart abandonment.
Payments transacted over multiple smart devices.
Payment mappings feature.
Monthly reports extractable from dashboard for monthly reconciliations.
Removal of human error.
Faster and easier bank reconciliation.
Can I use Ozow to make payments using my phone, tablet and computer?

Yes! You can make payments with Ozow on any smart-enabled device.

I forgot my Ozow PIN, how do I complete my payment?

On the payment page, select the option to pay using different account or remove Ozow PIN. These actions will redirect you to the original Ozow Payment Page to pay using the traditional payment page.

I only want to make a payment using Ozow, not registering as a merchant, what should I do?

Please view the guide on how to pay
If additional assistance is required, please contact us at info@ozow.com  

Where can I get my Ozow Invoice or statement?

Please send a request to debtors@ozow.com

Does the funds reflect into my account instantly after a customer has completed a payment?

The funds will reflect in your nominated bank account the same day or interbank standard EFT rules.

I cancelled my payment but the funds have been deducted from my account, what should I do?

Please contact your merchant to confirm that the order has not been processed and contact your bank regarding the cancellation.

My funds have been deducted but the amount is not reflecting in my account, what should I do?

Please download a proof of payment from your online banking profile and contact the merchant you transacted with as Ozow does not hold any funds and is purely a payment gateway facilitating instant eft payments between the end user (you the customer) and the merchant.

I received a bank validation error, what now?

In order to resubmit the validation please login into signup.ozow.com using your sign-up credentials and update your banking details.

Tips:
1. For a registered company, include correct business bank details.
2. For an informal business, provide correct bank account details. Should you not be successful with this, please contact us at kyc@ozow.com  

Integration

How do I integrate into Ozow?

You will find everything you need in the Integration Manual, which you can receive upon request from the support team or your Key Account Manager. In the case where you need additional assistance, please contact us support@ozow.com

Where can I find my API account details?

In your Ozow Dashboard (https://dash.ozow.com) navigate to Merchant Details.

What integration types does Ozow offer?

J2Store, PrestaShop, Xero, Virtue Mart, Shopify, Bigcommerce, Drupal, WordPress, WooCommerce, nopCommerce, HTML Button, CS Cart, WHMCS, Magento, Opencart, OSClass, OSCommerce, Shopp, ZenCart.

For more information please view integrations here

Ozow.ME

General Ozow.ME

Why am I getting a Biometrics Cancelled error?
This error is generally returned from your mobile device and can be for a number of reasons :
- You have canceled the Biometrics on the device
- There was a temporary issue with activating the Biometrics on your device
- The app was briefly backgrounded at the time of Biometrics
- The mobile device was locked.In some cases, it will ask you to try again but in other cases, it will return a Biometrics Cancelled error.

We suggest you close the app, reopen it again and attempt to login using your Biometrics.If the problem persists, please try using your manual login details or alternatively contact us at support@ozow.com for assistance.

How do I pay someone using my Ozow pocket ?
1. In the main menu, click on the "Pay Now" button
2. Select Pay into another wallet.
3. On the following screen enter the amount as well as the receiver's mobile number
4. Ozow will verify that the receiver does in fact have an Ozow pocket click next to continue and verify using biometrics if enabled
5. Then click Finished, that's it... the receiver will receive the funds into their Ozow pocket and an SMSs confirming the payment.
6. Your latest activity will be updated to show that the funds have left your Ozow Pocket

How do I withdraw money from my Ozow pocket via a Pick n Pay Till point ?
1. Select the Pick n Pay till point option when completing the withdraw process in the Ozow Me app
2. Once confirmed, an SMS will be sent to your mobile with directions and a code to withdraw from any Pick n Pay till point.
3. The amount will only be deducted from your wallet as soon as you withdraw from a Pick n Pay till point.
4. The Voucher will be valid until the end of the next business day, after which if not redeemed the funds will be put back into your wallet.

How do I withdraw funds from my Ozow.Me pocket ?
1. You can withdraw funds from your Ozow pocket by clicking on the drop-down arrow next to your pocket balance in the pocket home screen and selecting the Withdrawal button
2. Select the Withdraw button.
3. Enter the amount you would like to withdraw from your Ozow pocket.
4. Select the withdrawal type, the options are:EFT (Electronic Funds Transfer) into your bank account Cash via a Cash Express ATMCash via a Pick n Pay till point

Why was my top up unsuccessful ?
This could happen for several reasons, however the most common being
- insufficient funds in your selected account to fund the transfer
- Loss of connectivity while verifying the transaction
- Your banks online banking system may be experiencing downtime.

Please confirm you have enough available funds in the bank account you selected and try the payment again

How do I Top up my Ozow pocket ?
1. You can top-up your Ozow pocket by clicking on the drop-down arrow next to your pocket balance in the pocket home screen and selecting the top-up button
2. Simply enter the amount you would like to top up your pocket with
3. Select the bank account you would like to transfer the funds from.
4. Login to the bank account by entering your bank login credentials
5. Authorize the payment using your banking app and return to the payment screen in Ozow Me
6. Your successful top-up will update your, balance and will display in your latest transactions

How does "Scan to Pay" work ?
When you are ready to pay, open Ozow ME and select “Scan to Pay”. Once you’ve given access to your camera, simply scan the QR code and follow the prompts to make a payment.

📌 Ozow ME works with any Ozow or Zapper QR codes.

How does “Get Paid” work ?
1. Open Ozow ME and choose to “Get Paid”.
2. Fill in the details of who needs to pay you and how much they owe.
3. Choose between creating a unique QR code or send a SMS payment request.

How do I link my bank account ?
As part of your sign-up for Ozow ME we will provide you with clear steps to link your bank account.
1. Select the bank account you would like to link
2. Enter the selected bank account number and your online banking password for your online banking credentials

That's it. you are done

Why do you need me to link a bank account ?
In order to receive funds when you request funds to be paid to yourself from a third party by creating a QR code or sending a payment request link, you must have a bank account loaded so that we are able to pay your funds to you.

What happens if I fail the selfie verification ?
You will have two attempts to capture your selfie verification. If both attempts fail, please contact one of our amazing support team members at support@ozow.com or +27 11 054 4744.

📌 Please note that in order to verify your selfie, you will need a South African Smart ID card, without this there is no reference image on the Home Affairs database for us to confirm your identity against.

What is Ozow Me ?
The peer-to-peer solution that takes the hassle out of making and receiving payments for you and your business.
Your friends owe you money? Or do you need to pay them back? With QR Codes and SMS payment request links, paying or getting what you’re owed is as easy as it is quick.
There are no hidden costs and no additional fees. Every cent goes directly into your bank account. Plus it’s data free

Why is my selfie verification failing ?
It could be that your ID number and selfie do not match the reference images and information stored on the home affairs database

Why must I take a selfie ?
Providing your South African ID number along with taking a selfie with a thumbs up helps us verify that you are you. This is an extra layer of security to make sure you are always protected

Why do you need my ID number ?
Providing your South African ID number along with taking a selfie with a thumbs up helps us verify that you are you. This is an extra layer of security to make sure you are always protected

Why am I not getting my OTP ?
It may be that you have entered the cellphone number incorrectly, please double check that the number you have entered is correct and can receive SMS's.  

If you are still not receiving your OTP, please click on the Resend SMS link on the OTP screen inside the app.

Ozow.ME - Value added services (VAS)

Ozow.ME Airtime

Which networks can I buy from?
You can buy airtime and data on the Ozow.Me app for:
- Cell C
- MTN
- Telkom
- Vodacom

How do I pay for airtime, data, electricity?
Using the Ozow.ME app you can easily purchase airtime and data with the money in your Ozow.ME pocket.

Can I get refunded after airtime/data/electricity has been purchased?
Airtime, data and electricity cannot be refunded.

How long does it take for the airtime top up to be received?
We always strive to provide you with an instant mobile airtime top up, but on rare occasions, there may be some slight delays due to network congestion or temporary outages. Rest assured, we're doing everything we can to minimize any inconvenience and get you up and running as soon as possible.

What is airtime top up?
When you use your mobile phone on a telecom network, you'll need to purchase credit to enjoy their services such as voice calls, mobile data, and text messaging. This credit is also known as airtime.

To keep using these services, you can add credit to your phone, which is called 'topping up'. With a top-up, you can keep enjoying the network's services until the credit runs out.

With the Ozow.ME app, airtime top-ups are quick and easy to complete. The amount of airtime you get will depend on the telecom network you're using. To find out more about how much airtime a top-up will provide, please contact your recipient's network provider.

Do we charge service fee?
The cost of the purchase depends on the service you choose (whether airtime or data bundles), as well as the network provider's cost for that service.

You may also be charged a small fee for each purchase in line with your Ozow product's fee structure that can be found in the T&Cs

On the confirm your purchase screen, it says “You will be notified via SMS” who sends the SMS to notify me?
Once your data and airtime has been added, you'll receive an SMS notification from your network provider.

Why is the ‘You last bought’ section not displaying?
If you haven't purchased airtime through the Ozow.ME app before, this section may not be visible to you. We recommend making an airtime purchase to unlock and access this helpful feature.

Where can I see my last bought purchases?
You can access your recent purchases by checking your transaction history within the Ozow.ME app.

What are the purchase limits?
Please note that each provider has its own unique limits when it comes to purchasing airtime. See the amounts for each network below:
- Cell C: Minimum amount of R2.00, maximum amount of R1,000.00
- MTN: Minimum amount of R2.00, maximum amount of R2,000.00
- Telkom Mobile: Minimum amount of R2.00, maximum amount of R2,050.00
- Vodacom: Minimum amount of R2.00, maximum amount of R1,000.00

After I purchase airtime, how do I receive the airtime?
Airtime will automatically be recharged to your phone number.

What happens if I send to an incorrect number?
To provide you with the best service possible, we are not able to modify the mobile number for the airtime.We recommend that you verify your mobile number before making any purchases to ensure a smooth and hassle-free transaction.

How long does it take for the airtime top up to be received?
Mobile airtime top ups are normally added instantly or within a few minutes.On the odd occasion there may be small delays due to congestion or outages on the local mobile network.

How much does Ozow charge to buy airtime? If I buy R10 airtime, do I get R10 airtime?
The cost of the purchase depends on the service you choose (whether airtime or data bundles), as well as the network provider's cost for that service. You may also be charged a small fee for each purchase in line with your Ozow product's fee structure that can be found in the T&Cs

My account does not reflect the airtime I purchased?
Contact us on our helpline at +27 11 054 4744, or alternatively, you can send us a message on WhatsApp at +27 67 328 6121. We look forward to providing you with the support you need.

Ozow.ME Electricity

See below the list of municipalities we currently do not supply electricity too:
Western Cape Municipalities:
Witzenberg Local Beaufort West Local Laingsburg LocalPrince Albert Local Bitou Local /Plettenberg Hessequa Local Kannaland Local Mossel Bay Local Oudtshoorn Local Theewaterskloof Local Bergrivier Local Cederberg Local Swartland Local
Limpopo Municipalities: Lepelle-Nkumpi Local Greater Giyani Local Greater Letaba Local Greater TzaneenMaruleng Local Makhuduthamaga Local Collins Chabane Local Makhado Local Thulamela Local Lephalale Local Modimolle-Mookgophong Local Mogalakwena Local
Mpumalanga Municipalities: Bushbuckridge Local Nkomazi Local Dr Pixley Ka Isaka Seme Local Lekwa Local Dr JS Moroka Local Steve Tshwete Local Thembisile Hani Local Victor Khanye Local
Gauteng Municipalities: Merafong City Local
North West Municipalities:Moretele Local Moses Kotane Local City of Matlosana Local JB Marks Local (Tlokwe City Council &  Ventersdorp) Kagisano-Molopo Local Lekwa-Teemane Local Naledi Local Ditsobotla LocalMafikeng Local Ramotshere Moiloa Local Ratlou Local
Free State Municipalities:Moqhaka Local Ngwathe Local Nala Local Tokologo Local Tswelopele Local Dihlabeng Local Maluti-A-Phofung Local Nketoana Local Phumelela Local Setsoto Local Kopanong Local Mohokare Local
Kwazulu-Natal Municipalities:Dannhauser Local eMadlangeni Local Dr Nkosazana Dlamini Zuma Local Ubuhlebezwe Local Umzimkhulu Local KwaDukuza Local Maphumulo Local Ndwedwe Local Mthonjaneni LocalNkandla Local uMfolozi LocalRay Nkonyeni Local (Hibicus) Umdoni Local Umuziwabantu Local Umzumbe Local Impendle Local Mkhambathini Local Msunduzi LocalRichmond Local uMngeni Local uMshwathi LocalBig 5 Hlabisa LocalJozini Local Mtubatuba Local uMhlabuyalingana Local Endumeni Local uMsinga Local Umvoti LocalAlfred Duma Local Inkosi Langalibalele Local Okhahlamba Local AbaQulusi Local Nongoma Local Ulundi Local uPhongolo Local
Northern Cape Municipalities:Magareng Local Ga-Segonyana Local Gamagara LocalJoe Morolong Local Hantam LocalKaroo Hoogland Local Khai-Ma LocalNama Khoi Local Emthanjeni Local Kareeberg Local Renosterberg Local Siyathemba LocalUbuntu Local!Kheis LocalDawid Kruiper Local (Mier & Khara Hais Local )
Eastern  Cape Municipalities:  Buffalo City MetropolitanNelson Mandela Bay Metropolitan Matatiele Local Ntabankulu Local Umzimvubu Local Mbhashe Local Mnquma Local Ngqushwa LocalRaymond Mhlaba Local Engcobo Local / Dr XumaIntsika Yethu Local Inxuba Yethemba Local Sakhisizwe Local Elundini Local Senqu LocalWalter Sisulu Local Ingquza Hill LocalKing Sabata Dalindyebo Local Mhlontlo Local Nyandeni LocalPort St Johns LocalDr Beyers Naudé Local Ndlambe LocalSundays River Valley Local

Are there any purchase limits?
Our electricity purchase options range from R1 to R5000, providing flexibility to meet your needs.

I’ve lost my token, what do I do?
We're pleased to inform you that retrieving your token is a breeze with the Ozow.Me app! Simply navigate to your transaction history within the app, and you'll be able to easily locate and retrieve your token.

Why doesn’t my token load?
Contact us on our helpline at +27 11 054 4744, or alternatively, you can send us a message on WhatsApp at +27 67 328 6121. We look forward to providing you with the support you need.

Can I get a refund if I buy the wrong amount of electricity or enter the wrong meter number?
We can’t reverse any payments you make, so it’s best to confirm your details before you pay.

Can an electricity token be reversed?
Unfortunately, we are not able to reverse your token.Prepaid electricity tokens are issued on a specific meter number and can only be redeemed on that meter.

Why must prepaid electricity meters be updated?
The current pre-paid electricity metering software will expire in 2024 for all prepaid electricity meters in South Africa.Pre-paid meters must be updated or you won’t be able to recharge your meter with new tokens and you won’t have power supply.Updates to the software of prepaid electricity meters will happen in a phased approach across the metro to ensure all meters are updated ahead of the deadline.

How do I buy electricity for someone else?
Buy electricity for someone else by following these steps through the Ozow.ME app:
1. Open the Ozow.ME app on your device.
2. Tap the menu button, then select "buy electricity."
3. Add your friend’s meter number
4. Enter the amount of electricity you would like to purchase.
5. Confirm your payment using funds from your Ozow pocket.
6. Complete the payment by following the authentication prompts.
7. Once the payment is successful, share the token details with your friend by selecting the share button.

Ozow.ME Lotto

Is there a time period in which to claim prizes?
LOTTO and LOTTO Plus1 and LOTTO PLUS 2 players have up to 365 days from the day of the draw to claim. After expiry, 50% of the unclaimed prize money is deposited into the National Lottery Distribution Trust Fund (NLDTF) for distribution to Good Causes.

Are the balls and draw machines tested?
The draw machines and balls will only be used if the RNG is non-operational. Wits University is contracted to test and certify the machines and balls regularly.

Are the draws conducted live?
Each draw is conducted live in the presence of an independent auditor, and in accordance with the procedures and rules to conduct such draws using the RNG. The draw procedures and the rules of conducting the LOTTO games have been approved by the National Lotteries Commission.

How do I claim the LOTTO Plus1 and / or LOTTO Plus 2 Prize?
Prizes up to R2000 are deposited in your Ozow.ME wallet.Prizes from R2001 need to be claimed at an ITHUBA regional office.

What is the difference between an estimated and guaranteed Jackpot prize?

Every week the Jackpot is estimated at an amount, according to expected sales. The total prize pool is calculated at 50% of total sales. With special draws, Ithuba will offer a guaranteed Jackpot prize that is not affected by sales, unless a higher Jackpot amount is expected because of rollovers. In cases where the estimated Jackpot amount exceeds a guaranteed Jackpot amount, the guaranteed will fall away to a higher estimated amount.

How do Rollovers of Jackpots work?
Before each draw Ithuba estimates and advertises a jackpot based on expected ticket sales. A guaranteed jackpot is a planned and assured minimum amount offered to players. This means that the prize will never be below the guaranteed amount. A roll-over amount is a jackpot prize that would have been won had the drawn numbers been matched which is carried to the next jackpot.Every week the Jackpot is estimated at an amount, according to expected sales. A guaranteed Jackpot prize is not affected by sales, unless a higher Jackpot amount is expected because of roll overs. In cases where the estimated Jackpot amount exceeds a guaranteed Jackpot amount, the guaranteed amount will fall away to a higher estimated amount.

What happens when a rollover coincides with a guaranteed jackpot?
In the event that a roll over coincides with a guaranteed jackpot, the roll over amount is included in the guaranteed jackpot.

How many times can a LOTTO / LOTTO Plus1 / LOTTO Plus2 Jackpot roll over to the next draw?
A jackpot will rollover for as many times as possible until it is won. Rollovers occur when a jackpot is not won. In the event that the jackpot of a specific draw is not won, it is rolled over to the next draw and added to the jackpot amount of that specific draw.

What is a Random Number Generator (RNG)?
The RNG is a computer system that is used to randomly choose the winning LOTTO, LOTTO PLUS 1 and LOTTO PLUS 2 numbers.

Where and when may I purchase a LOTTO /LOTTO PLUS1 and LOTTO PLUS2 Game?
Can be purchased on the Ozow.ME app daily. Tickets sales close at 8.25pm on any given draw day.

Ozow.ME - Voucher issuing

What is a Voucher and How Does It Work?

A voucher is like a digital coupon that you can use to get discounts or benefits at different stores and businesses. You can easily redeem it through our Ozow payment flow or at selected stores.

How can I get Vouchers?

You can get vouchers by using our Ozow.ME app! Just check out the available offers and choose the ones you like.

Are There Any Costs or Fees for Using Vouchers?

Nope, it's free to use vouchers through our Ozow.ME app. No hidden fees!

Where Can I Use My Vouchers?

You can redeem your vouchers at a variety of voucher partners and on the Ozow payment flow. Look for the list of participating locations in the Ozow.ME app.

How Do I Redeem a Voucher?

It's super easy! You can redeem the voucher on the Ozow payment flow or go to the voucher partner where you want to use the voucher, show them the voucher code, and they will apply the offer. On the Ozow payment flow vouchers will be the 10th option.

How many times can I use a voucher?

You can redeem a voucher until the balance is R0.00 After each transaction, you will receive an SMS with a new voucher code and the updated balance.

Do Vouchers Expire?

Yes, vouchers do expire and can be found on the same page as the voucher code, contact support for more information on the expiry timeline.

How do I check my voucher balance?

You will receive an SMS with the voucher details, including the balance. Every time you use the voucher, you will receive an SMS with a new voucher code and the updated voucher balance.

How do I cancel a voucher?

The functionality to cancel a voucher is not currently available. Vouchers cannot be refunded or exchanged once you have bought it.

How many vouchers can I buy in a day?

You can purchase as many vouchers as you'd like in a day. We don't have a set limit on transaction volume, so feel free to enjoy the benefits of our vouchers to the fullest!

What do I do if a retailer declines my active voucher?

Please reach out to Ozow support at 011 054 4744 or through WhatsApp at +27 67 328 6121. We're here to assist you!

Will I get a refund if the voucher expires?

The voucher must be redeemed before the expiry date. You will not get a refund if the voucher expires, any credit balance on the voucher will be forfeited.

Can I buy a voucher for non-South Africa cell phone number (my friend is visiting South Africa)?

Vouchers can only be sent to a South African cell phone number and cannot be redeemed internationally.

Can I top up a voucher?

No. You can, however, send the recipient another (additional) voucher. Multiple vouchers can be used at once to pay for a purchase/s at a retailer.

Ozow.ME - Cash to Pocket

Is there a limit on the amount that can be deposited into your pocket?

Pick n Pay till point = R 50.00 minimum per top up
Pick n Pay tillpoint = R 3000.00 maximum per day
Nedbank ATM = R 50.00 minimum per top up
Nedbank ATM = R 3000.00 maximum per day

How long will it take for the deposit to reflect in my pocket?

The deposit can take up to 48 hours to reflect in your pocket.

Can I transfer the money in my Ozow pocket to someone else’s bank account?

No, you are unable to transfer money from your Ozow pocket to another bank account.

How do I deposit money into my pocket at a Nedbank ATM?

1.       In Ozow.ME, select Top Up, select Cash and then NedbankATM.
2.      Enter the amount you would like to top up your Ozow.ME pocket with and select continue.
3.      The next screen will provide you with instructions to complete the Top Up.
4.      Go to your nearest Nedbank ATM within 24 hours, select Make a deposit from the main menu.
5.      Enter the bank account number: 1214775667 (Please make sure you enter the correct number)
6.      Enter your unique reference number provided on the Ozow.ME app as the beneficiary reference. Example: AWSNT7J3
(Please note you will be charged a cash top up fee)
7.       Keep your deposit slip safe.
8.      Your cash deposit can reflect in your Ozow.ME Pocket within 48 hours.

How do I deposit money into my pocket at a Pick n Pay till?

1.       In Ozow.ME, select Top Up, select Cash and thenPick n Pay till point.
2.       Enter the amount you would like to top up your Ozow.ME pocket with and select continue.
3.       The next screen will provide you with instructions to complete the Top Up.
4.       Go to your nearest Pick n Pay retailer within 24 hours. Present your reference number and photo ID to the teller.
5.       Inform the teller to choose Ukheshe to deposit your cash.
6.       Pay the agreed amount to the teller.
7.       The teller will provide you with a receipt as proof of your payment. Please keep your receipt.
8.       Your cash deposit will reflect in your Ozow.MEPocket.

Is my money safe in my pocket?

Yes. With the Ozow pocket, you are guaranteed that you will not have unauthorised money deducted from your pocket.

What are the charges when I add money into my pocket?

Pick n Pay till= R9.00
Nedbank ATM = R8.50 for the first R100 and R1,50 per R100 thereafter.