REFUNDS

Ozow Refunds

Ozow Refunds takes the hassle out of the refund process. With a few simple clicks, merchants can process refunds for their customers.

Using the same platform the purchase was made on, Ozow Refunds provides a seamless payment process without the need to request any customer or banking information.

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REFUNDS

Quick returns, zero concerns

When shoppers make a return, they want their money refunded as quickly as possible. This affects how shoppers feel about a brand – it affects their initial engagement and their long-term loyalty.
seamless refunds
Seamless refund process.
quick and easy refunds
Quick and easy process, giving customers the
funds to shop again.
Automatically ensures that refunds are not higher than the transaction value.
Easy float
top-up for merchants.
WHITE PAPER

Meeting the needs for fast Refunds

Improve your customers’ experience by giving them the refunds experience they want. Download our Refunds and Payouts White Paper to learn more.
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Quick and easy process,
giving customers the funds
to shop again.
Seamless refund process.
Automatically ensures that refunds are not higher than the transaction value.
Easy float top-up for merchants.

Refund FAQs

How can a customer request a refund from the merchant?

Customers can either call in directly or email a merchant’s support line. It is also recommended that a Refund button (handled through our Ozow Refund API) is added to your website for the payer to request it immediately.

How does a customer follow up on an existing refund query from the merchant?

Customers can either call in directly or email the merchant’s support line.

What notifications are sent to customers?

When the refund reflects, customers will receive a normal banking notification confirming a deposit into their account.

When are refunds processed?

Ozow Refunds are facilitated by Ozow on Monday – Friday, twice a day at 09h00 and 12h00
Refunds requested before 12:00 pm – the money will be reflected within 48 hours.
Refunds requested after 12:00 pm – the money will be reflected within 72 hours.

What type of transaction can be refunded?

All normal banking/debit card transactions can be refunded.
No credit card transactions can be refunded currently.