No monthly subscriptions
or set up fees

Only pay a percentage of your successful transaction value processed through Ozow. 

Ozow Enterprise

This package applies to:

  • Ozow merchants that fall under the “Ozow Standard Business” category, which process more than R1 million in aggregate rand value of transactions in a month.
  • Ozow merchants that fall under the “Ozow Standard Business” category, after the first twelve (12) months from the date that they signed up with Ozow.
  • Existing Ozow merchants.

 

This package offers:

  • No set-up fees
  • No monthly subscriptions
  • Email support
  • Standard marketing collateral
  • Phone support
  • Marketing guidance

Tiered Processing Fees

Monthly automated EFT processing valueAutomated EFT processing fees
Up to R 499 999.992,50%
R 500 000 to R 2 999 999.992,00%
R 3 000 000 to R 9 999 999.991,75%
Over R 10 000 0001,50%
 

Additional nominal maintenance fees (applicability dependent upon merchant’s elected integration)

IntegrationPercentage of total monthly transaction value, per month
Shopify International LimitedMerchants paying processing fees will not be charged a maintenance fee (0.30%), as this will be absorbed by Ozow.
Xero LimitedMerchants paying processing fees will not be charged a maintenance fee (0.25%), as this will be absorbed by Ozow.
 

Ozow Low-Value Refunds (where the amount of each refund is less than R 500)

Refund transactions processed per monthPrice per refund
Up to 500R5.00
501 to 3 000R4.00
3 001 to 10 000R3.50
More than 10 000R3.00
 

Ozow High-Value Refunds (where the amount of each refund is more than R 500)

Refund transactions processed per monthPrice per refund
Up to 500R8.50
501 to 3 000R7.50
3 001 to 10 000R6.50
More than 10 000R5.50
 

Refunds are only processed on business days (i.e. excluding Saturday, Sunday and South African public holidays). The time frame for refunds to reflect in the account is as follows:

  • Refunds requested before 12:00 pm – the money will reflect within 48 hours.
  • Refunds requested after 12:00 pm – the money will reflect within 72 hours.

It is understood and agreed by all merchants who utilise the refund service of Ozow that Ozow is appointed by the merchant as its agent for the purpose of accepting money from the merchant into Ozow’s banking account, holding such money on behalf of the merchant, and settling portions of such money with the merchant’s relevant customers from time to time, on the instruction of the merchant.

 

SMS Payment Requests: SMS Pricing

SMS offeringSMS volume tiers (SMS’s sent per month)Ozow price per SMS
SA SMS – Free1 to 1000Free
SA SMS – Regular1 001 to 10 00025c
SA SMS – Bulk10 001 to 50 00020c
SA SMS – Enterprise50 001 and over18c
International SMS – Free1 to 1000Free
International SMS – Regular1 001 to 10 00085c
International SMS – Bulk10 001 to 50 00075c
International SMS – Enterprise50 001 and over70c

Ozow Standard Business

This package applies to certain merchants selected by Ozow, at its sole discretion. The related billing is also subject to review and approval by Ozow at its sole discretion.

 

This package offers:

  • No set-up fees
  • No monthly subscriptions
  • Email support
  • Standard marketing collateral
 

Processing Fees
If the merchant processes less than R1 million worth of transactions via Ozow in a month over the first twelve (12) months from the merchant’s initial sign-up, no processing fee shall be charged.

Ozow processing fees and prices apply if the merchant processes more than R1 million in aggregate rand value worth of transactions in a given month, or if twelve (12) months from the sign-up date has passed.

 

Additional nominal maintenance fees (applicability dependent upon merchant’s elected integration)

IntegrationPercentage of total monthly transaction value, per month
Shopify International LimitedMerchants on free processing will be charged a maintenance fee of 0.30%.
Xero LimitedMerchants on free processing will be charged a maintenance fee of 0.25%.
 
Refund Pricing
Flat R3.00 per refund transaction for low-value refunds (where the amount of each refund is less than R500) over the first twelve (12) months from the merchant’s sign-up with Ozow.
 
Flat R5.50 per refund transaction for high-value refunds (where the amount of each refund is more than R500) over the first twelve (12) months from the merchant’s sign-up with Ozow.
 

Refunds are only processed on business days (i.e. excluding Saturday, Sunday and South African public holidays). The time frame for refunds to reflect in the account is as follows:

  • Refunds requested before 12:00 pm – the money will reflect within 48 hours.
  • Refunds requested after 12:00 pm – the money will reflect within 72 hours.

It is understood and agreed by all merchants who utilise the refund service of Ozow that Ozow is appointed by the merchant as its agent for the purpose of accepting money from the merchant into Ozow’s banking account, holding such money on behalf of the merchant, and settling portions of such money with the merchant’s relevant customers from time to time, on the instruction of the merchant.

 
SMS Payment Requests: SMS Pricing
Flat 35c per SMS over the first twelve (12) months from the merchant’s sign-up with Ozow.
After this twelve (12) month period, the SMS pricing applicable under the “Ozow Enterprise” category applies to the merchant.

Ozow Social

This package applies to all registered non-governmental organisations (NGOs) and non-profit organisations (NPOs).

A valid NGO/NPO registration certificate from the appropriate registering authority is required to qualify for this package. Package allocation and related billing is subject to review and approval of Ozow in its sole discretion.

 

This package offers:

  • No set-up fees
  • No monthly subscriptions
  • Email support
  • Standard marketing collateral
 
Processing Fees
No processing fees are applicable to these merchants.
 

Additional nominal maintenance fees (applicability dependent upon merchant’s elected integration)

IntegrationPercentage of total monthly transaction value, per month
Shopify International LimitedMerchants will be charged a maintenance fee of 0.30%.
Xero LimitedMerchants will be charged a maintenance fee of 0.15%.
 
Refund Pricing
Flat R3.00 per refund Transaction for low-value refunds (where the amount of each refund is less than R500).
 
Flat R5.50 per refund Transaction for high-value refunds (where the amount of each refund is more than R500).
 

Refunds are only processed on business days (i.e. excluding Saturday, Sunday and South African public holidays). The time frame for refunds to reflect in the account is as follows:

  • Refunds requested before 12:00 pm – the money will reflect within 48 hours.
  • Refunds requested after 12:00 pm – the money will reflect within 72 hours.

It is understood and agreed by all merchants who utilise the refund service of Ozow that Ozow is appointed by the merchant as its agent for the purpose of accepting money from the merchant into Ozow’s banking account, holding such money on behalf of the merchant, and settling portions of such money with the merchant’s relevant customers from time to time, on the instruction of the merchant.

 
SMS Payment Requests: SMS Pricing
Flat 35c per SMS.

Ready to sign up with Ozow?

Before we get started, there are a few things to keep in mind.

No hidden costs

There are no hidden costs payable by the merchant to the banks.

Activation

Activation is subject to review and approval of Ozow at its sole discretion.

Monthly billing

Monthly transaction fees are billed in arrears.

High risk merchants

Our prices quoted do not apply to high risk merchants.

Notes

  • All fees and prices charged by Ozow exclude Value-Added Tax (VAT).
  • By using Ozow, no additional hidden costs are payable by the business to the banks.
  • The package allocated to a merchant, the related billing, and service activation are subject to the review and approval by Ozow, at its sole discretion.
  • Monthly processing and transaction fees are billed in arrears.
  • Transactions, for the avoidance of doubt, refer to successfully completed transactions by a merchant using the Ozow system. 
  • Fees and prices quoted on this website do not apply to high-risk merchants. Merchants are considered to be high-risk by Ozow based on its screening of the merchant’s industry, activity and/or the finding of any evidence that Ozow deems concerning or risky. 
  • These terms are to be read with and apply with Ozow’s terms and conditions, and legal policies, which are made available on this website.